Privacy Policy

Last Updated: March 2026

1. Introduction

BONLINE TECHNOLOGIES LTD ("we", "us", "our"), company number 17066598, registered at 128 City Road, London, EC1V 2NX, United Kingdom, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name and contact details (email address, phone number)
Billing and shipping address
Account credentials (email and encrypted password)
Order history and transaction details

Automatically Collected Information

IP address and browser type
Device information and operating system
Pages visited, time spent, and referral URLs
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations and delivery updates
Provide customer support
Improve our website and services
Comply with legal obligations
Prevent fraud and maintain security
Send marketing communications (only with your consent)

4. Payment Information

Payment processing is handled securely by Stripe. We do not store your credit or debit card details on our servers. Stripe is PCI-DSS Level 1 certified. For more information, please visit Stripe’s Privacy Policy.

5. Data Sharing

We do not sell your personal information. We may share your data with:

Payment processors: Stripe, for processing payments
Email service providers: For sending transactional and marketing emails
Legal authorities: When required by law or to protect our rights

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function (cart, session)
Analytics cookies: Help us understand how visitors interact with our site
Preference cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account information is retained while your account is active. You may request deletion of your account and associated data at any time.

8. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation of data processing
Right to data portability: Receive your data in a structured format
Right to object: Object to processing of your personal data
Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us using the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption, secure password hashing, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Children

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Company: BONLINE TECHNOLOGIES LTD
Company Number: 17066598
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7441 422447
Email: info@bonlineco.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.